These general terms and conditions of sale are agreed between LifeWell Pharmaceutical & Healthcare Lda, with tax office in Largo da Feira dos 27, No. 498, Oliveira de Azemeis, 3700-786 Nogueira do Cravo, office in Quinta da Fonte (Q60), Edifício D. Maria I, Piso 1, A2, Rua Victor Câmara No. 1, 2770-229 Paço d’Arcos, tax identification number 513 901 388 and contact +351 215 810 558, “LifeWell” and persons wishing to make purchases through the website www.lifewell.pt hereinafter referred to as “User”.
The general conditions of sale also apply to LifeWell Bioscience – LWB Lda (NIF: 514 254 939), LifeWell Europe – LWE Lda (NIF: 515 136 891), LifeWell International – LWI Lda (NIF: 51 4 986 158), LifeWell Nutraceuticals – LWN Lda (NIF: 514 563 524) and LifeWell Therapeutics – LWT Lda (NIF: 514 554 592) of the LifeWell Pharmaceutical & Healthcare Lda group.
The parties agree that purchases made through the www.lifewell.pt website will be governed exclusively by this agreement, excluding any conditions previously available on the website.
ARTICLE 1 – OBJECT
These general conditions of sale are to provide and define all the necessary information to the User on the modalities of ordering, sale, payment and delivery of purchases made on the www.lifewell.pt
These conditions regulate all the necessary steps to place the order and ensure the follow-up of this order between the Contracting Parties.
ARTICLE 2 – ORDER
The User fulfills his order by completing the purchase process presented on the www.lifewell.pt website, adding the product(s) or service(s) that he/she wishes to order to the shopping basket.
To finalize your order the User must:
Complete the information and choose the options that are available to you throughout the ordering process (delivery and billing address, shipping method, payment method, as well as the NIF and the name that, for tax purposes, you want to appear on the invoice).
The final confirmation of the order by the User is equivalent to the full and complete acceptance of the prices and description of the products available for sale, as well as these General Conditions of Sale, which will be the only ones applicable to the contract.
LifeWell Pharmaceutical & Healthcare Lda will honor orders received online only up to the limit of available stocks. In the absence of product availability, LifeWell Pharmaceutical & Healthcare Lda undertakes to inform you as soon as possible.
The data contained in the invoice is the sole responsibility of the User. The invoice after it is issued cannot be reissued with changes.
The data relating to the delivery address are also the sole responsibility of the User.
Orders are valid for two days, unless the order is registered under a promotional campaign that sets a different deadline, and prices, discounts, promotions and offers beyond this period cannot be guaranteed. If the payment of the same is not received by our services within the said period, the order cannot be validated. Any amount received after this date will be returned or used in a new order.
ARTICLE 3 – PAYMENT
On the www.lifewell.pt LifeWell Pharmaceutical & Healthcare Lda offers the User the following payment method via Easypay – Lda Payment Institution:
a) ATM reference;
ARTICLE 4 – DELIVERY
- The delivery of orders will take place up to 5 working days after the payment of the respective order. As a rule, orders are delivered in 24 to 48h.
- Its delivery is ensured through a specific and dedicated transport service, by ctt, safeguarding the integrity of the packaging and its contents, as well as transport under the conditions currently required for the transport of health products and food supplements. Orders are addressed to the User responsible for the order.
- If applicable, the costs of shipping costs may be added to the order.
ARTICLE 5 – PRICES
Prices should be in Euros, with taxes and fees included, taking into account the VAT in force at the time of payment of the order.
If there is an increase in the prices of any product, the User will be informed immediately, and may choose to receive your order (making the payment of the difference) or to proceed with its cancellation.
ARTICLE 6 – CANCELLATION AND RETURN
The cancellation or return process is handled on a case-by-case basis by LifeWell. The order must arrive in writing to the contact email [email protected], up to 14 days after the receipt of the order, and the instructions for cancellation or return of the goods are answered and defined by LifeWell, by the same means of communication.
Whenever possible the return must be made by the same payment route, but if it is not possible, the user must present proof of payment and account or card ownership, in order to make the return by Bank Transfer.
LifeWell undertakes to reimburse you within a maximum of 20 days.
The returned products must be in a position of sale, that is, in the same state in which they arrived in the hands of the User, without any anomaly or damage.
If the value resulting from the exchange of products of an order is less than or greater than the initial value of the same, the conditions of hit, will be indicated by LifeWell.
ARTICLE 7 – SUGGESTIONS AND COMPLAINTS
Customer feedback is very important to LifeWell as it allows the implementation of improvements in the services provided. Thus, if for any reason customers are not satisfied with them or with any of the goods purchased, or if they have any suggestions, LifeWell appreciates that any situation is reported to them within 14 days of the occurrence or receipt of the order by the recipient or by a third party designated by him to one of the channels of contact with customer service.
If the customer has received a defective or damaged product, or if the product received is different from the one the customer actually ordered, they will need to attach a video to their complaint or, as the case may be, photographs in which they are clearly visible, either the problem detected or the status of the box in which the order was delivered to them.
The customer must also keep in his possession, until otherwise indicated by customer service, whether the defective product, damaged or non-compliant, or the respective order box.
You may submit your complaint or suggestion by accessing Complaints available in footer on the LifeWell website.
LifeWell is registered on the Online Complaints Book Platform so any customer can access it by accessing the https://www.livroreclamacoes.pt.
ARTICLE 8 – ALTERNATIVE DISPUTE RESOLUTION
In the event of a dispute, the consumer may use the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the www.consumidor.pt website, or to the Online Consumer Dispute Resolution entities identified on the website:
The existing alternative dispute resolution entities are as follows:
CNIACC – National Center for Information and Arbitration of Consumer Disputes – Generic competence
Algarve Consumer Conflict Information, Mediation and Arbitration Centre
Geographical area covered – contracts concluded in the District of Faro.
Center for Arbitration of Consumer Disputes of the District of Coimbra
Geographical area covered – contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Lisbon Consumer Disputes Arbitration Centre
Geographical area of coverage – contracts concluded in the Metropolitan Area of Lisbon: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Port Consumption and Arbitration Information Center
Geographical area of coverage – contracts concluded in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Ave Valley Consumer Disputes Arbitration Center / Arbitral Tribunal
Geographical area of coverage – contracts concluded in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
CIAB – Center for Information, Arbitration and Consumer Disputes
Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Madeira Consumer Disputes Arbitration Center